Terms Of Service
Last updated July 10, 2026. These terms govern access to LookingGlass, including trials, paid workspaces, website tracking, enrichment, exports, alerts, and customer-requested integrations.
Account And Authorized Use
You may use LookingGlass for legitimate business purposes and may install the pixel only on websites you control or are authorized to monitor. You are responsible for account information, workspace access, website notices, and the actions of people using your workspace.
Trial And Billing
The free trial starts at signup and ends when seven calendar days pass or fifty fresh enrichment attempts are used, whichever happens first. Cache hits, skipped events, private IPs, static assets, and filtered bot traffic do not consume that allowance. Paid subscriptions and billing changes are processed through Stripe.
Plans And Integrations
Plans may differ by identified-company volume, enrichment attempts, tracked sites, retention, workflow features, and integration support. CRM and other third-party connections require authorization from the applicable account and remain subject to that provider's terms and availability.
Acceptable Use
Do not use LookingGlass for unlawful tracking, unauthorized domains, security abuse, attempts to identify protected personal activity, resale without permission, or efforts to bypass plan, billing, access, or enrichment safeguards. We may restrict activity that creates operational, legal, privacy, or security risk.
Service Availability
We work to keep LookingGlass available and workspace data intact, but no online service is uninterrupted. Features and third-party integrations may change as the product improves. When practical, we will communicate material changes that affect active customer workflows.
Account Closure
You may request workspace deactivation or cancellation. We may suspend or terminate access for nonpayment, misuse, security risk, or material violation of these terms. Data export or deletion requests should be made before account closure when possible.