Privacy Notice
Last updated July 23, 2026. This notice explains the information LookingGlass processes to provide website signal intelligence, workspace access, account research, billing, support, and customer-requested integrations.
Information We Process
Account and request forms may include contact details, company, role, website domain, CRM preference, setup notes, and campaign parameters. The LookingGlass pixel records page activity, technical request details, visitor IP address, browser context, referral information, and enrichment results used to identify company-level traffic. When a workspace user approves a Buying Committee Search, LookingGlass may also process business contact information from a data provider, including a person's name, current job title, work email, public professional profile, company, and business location. This research workflow does not return personal phone numbers or consumer email addresses.
How We Use Information
We use this information to operate workspaces, identify and score company-level website activity, fulfill reviewed account-research requests, enforce plan and credit limits, reduce duplicate provider calls through caching, provide alerts and exports, process billing, support integrations, prevent abuse, and improve signal quality. Research results are not automatically emailed or written to a connected CRM.
Service Providers
LookingGlass relies on service providers for hosting, workflow storage, transactional email, company-level and business-contact data, account research, payment processing, and customer-requested CRM connections. Providers receive only the information needed to perform those services.
Retention And Security
Workspace information is retained while an account is active and as reasonably needed for support, security, billing, and legal obligations. Buying Committee Search results are cached for up to 30 days and then physically redacted from the active research record; limited usage and billing history may remain for audit purposes without the returned contact details. We use access controls, signed sessions, tenant checks, governed provider calls, and service-provider safeguards appropriate to the current service.
Your Choices
Workspace owners may request access, correction, export, deactivation, or deletion of workspace information. A person whose business contact information appears in a Research Loop result may also request review, correction, or removal through LookingGlass support. Customers are responsible for installing LookingGlass only on sites they control or are authorized to monitor, using account research for lawful business purposes, and providing any notices required for their website.
Updates
We may update this notice as the service and its integrations evolve. Material changes will be reflected by a new effective date and communicated when appropriate.